COVID-19 Update

While these are most assuredly unprecedented times, I’m committed to doing everything possible to protect the safety and wellbeing of our people.  Our people includes you, your family, our team and our broader communities.

We are maintaining our eCommerce operations as business as usual with all our team members working from home. 

Manufacturing and distribution is continuing with great care for our team members and partners and their safety following stringent hygiene and social distancing guidelines.

While jewelry may not be your priority right now, it sure will make you feel good, and bring a little light and sparkle to your days. Please use KATHRYN for 25% OFF your purchases through 1 September 2020.  At that time, we’ll re-evaluate this practice, and see how else we can help!

All the best, to you and your family, friends and communities

Use the following FAQ to find out more.

How safe are our deliveries?

All of our deliveries are now contactless: no need for you to provide a physical signature. Our couriers will place your parcels at your front door, knock and step back to ensure you have received it.

If you are not home, they will follow our usual 'missed delivery' process.

All our couriers are following latest government guidelines to keep you everyone safe.

Can you deliver within the normal time frames?

- Please be aware that due to increased demand USPS, Fed Ex, UPS and other couriers are currently experiencing some minor delays. We have extended our standard delivery service to 10 business days. Although we hope to have your new pieces with you by your estimated delivery date, we are unable to guarantee this at this time.

- We do continue to run express services at this time, which are currently unaffected and can be selected at checkout.

Returns and Repairs

Can I still return my piece for an exchange or refund?

Yes! Our return policy remains intact and you can learn more here.

Can I still return my piece for repair?

Of course! Simply use our contact us page to describe the piece and what type of repair you need.  We will then contact you with next steps, such as where to ship your piece for repair and more information.

Gift Vouchers

My Gift Voucher is about to expire - what should I do?

Gift Vouchers are accepted on our website, and we offer free standard shipping and returns.

Customer Support

For any help, our now home-based team are on hand 7 days a week and are looking forward to connecting with you. You can contact us by web chat (bottom right on desktop or bottom left on mobile) or through our contact page.