Shipping + Returns

Shipping Information

Orders placed Monday through Friday (excluding holidays) with Ground Shipping Method will be processed and shipped once credit card authorization and verification have been obtained. Orders placed on Saturdays and Sundays will begin processing the following business day. All customers will receive a confirmation email with tracking information when the order has shipped

All orders are shipped via United Parcel Service (UPS). The following shipping methods are in effect during this time:

International

All orders shipping internationally are subject to additional shipping charges based on taxes, tariffs and duties put into place by that country. KATHRYN New York, LLC is not associated with these fees. All fees are to be paid for by the customer at the time of delivery. Most countries calculate shipping charges, taxes, tariffs and duties at checkout and the customer owes nothing additional at delivery. For any questions regarding international shipments, please use our Contact Us page.

Customize

All Customize orders are final sale.

APO/FPO/DPO Military Addresses

All shipments to APO, FPO, and DPO addresses are sent via UPS Surepost. Due to military handling time, delivery to some destinations may take longer than normal.

Multiple Shipping Addresses

At this time, we can only ship to one address per order.

P.O. Boxes

All orders are shipped via United Parcel Service (UPS) and cannot be delivered to P.O. Boxes.

Tracking Orders

We will keep you updated on the status of the shipment of your order, however if you register an Account on our website, you can more easily track your order status.

 

Return Policy

KATHRYN New York PURCHASES MADE ONLINE AND SHIPPED TO HOME

Customized pieces, gift cards and permanently discounted or marked down merchandise are considered Final Sale and are not eligible for return or exchange. All other unworn, unused items you would like to return for a full refund must be sent back to the KATHRYN New York distribution center within 30 days of receipt of product in original packaging.

KATHRYN New York, LLC provides FREE SHIPPING always. A return shipping label is available by contacting us at info@kathrynnewyork.com. Please allow up to 15 business days for your return to be processed. Business days are Monday-Friday except for federal holidays. Return processing begins after your package is delivered to us. For any inquiries concerning returns or exchanges, please contact us.

Promotion Information

Any product purchased during a "Gift With Purchase" or “Buy One, Get One Free” promotion may be returned. Please include the gifted product with your return, or your refund will be adjusted to reflect the retail value of the gift. Gifted product cannot be returned or exchanged.

All promotions are available while supplies last. Promotion code may be required upon online checkout. Promotions may not be combined or applied to previous purchases, gift card purchases, sales tax, or shipping charges. Offers may only be valid for a specified date and timeframe.

Orders And Cancellations

An agreement for KATHRYN New York, LLC ("Seller") to sell goods to you ("Purchaser") is made when we accept your order. The description of goods, price and applicable tax are agreed on between Purchaser and Seller when order is placed.

Placement of an order is a binding agreement. Once placed, all orders are considered final and may not be changed or cancelled. Seller reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this promotion due to system error or unforeseen problems.

Gift Cards

KATHRYN New York E-Gift Cards and physical gift cards can be redeemed online at kathrynnewyork.com. Gift cards cannot be returned or redeemed for cash value, reloaded with additional value, resold or transferred for value, except where required by law. Gift cards cannot be used to purchase other gift cards. Promotions and other special offers may not be used to purchase a gift card. No sales tax will be charged on the purchase of a gift card. KATHRYN New York cannot replace lost or stolen gift cards without satisfactory proof of purchase.